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AEC Business Contingency Plan - COVID-19

AEC Electrical Ltd would like to share with you our plans regarding the Coronavirus (COVID-19) outbreak, which is currently spreading across the country and is naturally a cause for concern for us all. It is anticipated that COVID-19 will cause disruption to all businesses and to people's day-to-day lives over the coming weeks and beyond. As employers we have a duty of care to our staff and as a business, we also have a further duty of care to our clients to ensure that we provide a safe environment as much as is possible for all concerned and ensure that we do not expose anyone to unnecessary risk.
Therefore, In the event of a national shutdown and to help reduce the risk of spreading this virus, AEC have prepared a contingency plan below. At this current time the COVID-19 has not affected AEC or any services we provide our customers.
AEC Responsibility 
1. To keep all our staff & Customers updated on any government changes, as we are notified.
2. To notify any customer if anyone within our company has Coronavirus or has been in contact with anyone who has tested positive for the COVID-19. AEC will then follow the government guidelines which are found on the government website. 
3. AEC has signed up to receive email updates and live coverage as and when they come in.
4. All office staff and Engineers are following the guidelines with regards to hygiene and safety at all times.
5. AEC will notify any concerns for a resident/member of public to the relevant person(s).
Customers Responsibility 
It is the customers responsibility to notify AEC if anyone within your company has Coronavirus or been in contact with anyone who has tested positive for the COVID19.
Operating System
 AEC will operate a 24 hours telephone helpline for all contract customers. 
AEC office staff will have facilities to work from home remotely to be able to provide a continuous service to our customers.
Certificates/ Invoice/Payment Terms- Should a lock down occur
AEC will continue to invoice and send Certificates. (there may be a delay).
All customers will be granted an extra 14 days payment period (on top of their current terms of payment).
Site Visit- This includes Routine Maintenance/Pre- planned installation and Emergency Call outs
We will attend site depending on the government guidelines and customer’s requirements at that time.
Please be aware during this time, there may be delay in attendance.
AEC have dedicated 4 engineers who will attend site and have been trained in house to deal with the current situation. 
Supply Chain
Currently there is a national shortage on various products, AEC have purchased materials for jobs scheduled between March to May. 
AEC will update any customers of any changes as notified from manufacturers/wholesalers. 
We are well aware that this is a changing situation and as further news and information becomes available to businesses from Government backed sources, we will update our information and keep our customers and employees informed. We appreciate your cooperation and will work with you to protect and support you.
And finally, If you do visit our offices, please ensure you use the hand sanitiser provided, bring and use your own or wash your hands when you enter and exit the building.
Many thanks for your understanding and co-operation during this difficult time.
Name: Gemma Palladino Position: Director Date; 11th March 2020 
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